What we do and how we do it

We provide a complete service to anyone who has made or is about to make an insurance claim following damage to their property

We work for you, not your insurer - we will safeguard your interests

We will come to your property within 48 hours and carry out a survey

We listen to what you want and pay attention to detail

We prepare a detailed report with photos and forward it to your Insurers within 24 hours - and provide you with a copy of the report

We will negotiate and agree repairs with your insurer

We deal with everything, we save you time and guarantee the shortest claim life cycle

We will carry out the repairs and invoice your insurers on completion of the works

We guarantee our work for 12 months

The only money you will part with is your policy excess, there is no charge for the service 

Remember, if you cash settle, you will be paid no VAT, but you may have to pay it to any builder you use, your insurers are under no obligation for a warranty to be supplied, and if any unforeseen works arise you may find that you have accepted a cash settlement in full and final settlement and therefore, you will have to fund the extra costs yourself

 For a limited time only, we will pay your policy excess up to £150

Client Feedback

My radiator leaked and damaged my laminate fllooring, my Insurers said I was only entiteld to a new floor , any other damage caused by removing my floor was consequential and my responsibility !!

I instructed Concept Solutions and they negotiated new skirting boards and  all the decorations to my hall, stairs and landing - thankyou

 Dale H - Margate

My insurers tried to cash settle me, when Concept started they discovered asbestos in my ceiling and arranged to have it removed, don't know what I would have done if I had taken the cash ?

Peter P - Tonbridge